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Product FAQs

 

Below are answers to many frequently asked questions regarding products. If the answer to your question isn't listed, please email our knowledgeable Customer Care team using the form on our "Contact Us" page.

  • How do I find my product number?
  • What do I do if my product is defective?
  • How do I make an exchange or return?
  • How do I submit a Customer Review?
  • Why can't I find the product I am looking for on the website?
  • My product is backordered, when will it be available?
  • My product is gone for good, what can I do?
  • Can I continue to order the products I always have?
How do I find my product number?

We understand finding a product number may be difficult. Depending on your product, the product number can be found in one or more locations:

  • On the product UPC/barcode.
    ACCO Brands UPCs
  • Embossed on the outside back cover, lower right hand corner.
    Embossed Product Number
  • On the reorder reminder found around the months of August, September and October for regular year products and the months of May and June for Academic/Fiscal/Student products.
    Acco Brands Reorder Reminder
  • For Standard Diary products, the product number is on the spine.
    Standard Diary Product Numbers
What do I do if my product is defective?

It is best to return your defective product to the original place of purchase. If the original location will not accept your return, please contact us by calling consumer affairs at 1.800.463.2545.

How do I make an exchange or return?

For products purchased from a local store or through an office product dealers catalog, please return the product to where it was originally purchased. If the original location will not accept your return, you may contact us for assistance.

For all purchases ordered directly from us either online, by phone, or through the mail, please complete the Returns/Replacements form found in your shipment. Be sure to include your contact information along with the item number and a reason for the return. A customer service representative will contact you to assist with the issue.

How do I submit a Customer Review?

Go to the product detail page of the item you would like to review. Click the "Write a Review" link at the bottom of the product details page. You must have a registered account to write a review.

Why can't I find the product I am looking for on the website?

Some items may not be available online as they are exclusive to specific retailers or resellers. If you need more help looking for an item, please contact our customer service at 800.463.2545.

My product is backordered, when will it be available?

Expected time to deliver your product will be shown above the "Add to Cart" button on the product page. You can always check back from time to time to see if that has changed or contact customer service for more information.

My product is gone for good, what can I do?

If your product has been discontinued, you may see other like items recommended as a substitute when you attempt to renew your order by visiting the order history page under "My Account" and selecting your previous order for that item. There are also other recommended products that will be shown when you attempt to search for that item. You can always contact customer service for additional assistance in locating a product that may best meet your needs.

Can I continue to order the products I always have?

We offer one of the widest selections of productivity tools, office and school supplies. We will continue to carry the same great product(s) you have always used while bringing you even more styles, sizes and brands in our newly expanded offering.